Frequently Asked Questions


Who is Masamune?

Masamune (Gorō Nyūdō Masamune) is widely recognized as Japan’s greatest swordsmith. He created swords and daggers in the soshu tradition and his work was known for exceptional quality. We honor his tradition by offering you the same quality in our products and services.

Locations

Proudly selling Gunpla since 2019, we’re located in the heart of Downtown Montreal on St-Catherine Street near Metro Atwater Station. Not in town? No problem. Our online store is open nationwide, all day, every day!

Shipping & Handling

Items will be processed within 48 hours of order placement and submitted to the carrier for shipping. Shipping times given are estimates and we cannot control unforeseen circumstances with the carrier (ie weather, holidays, strikes). Unfortunately, we are not able to offer Flat Rate Shipping to remote locations. We can still ship to those locations but shipping will be calculated after the order and an invoice will be sent to the email attached to the account. If a package is returned to us because on an incomplete address, the customer will have to pay actual quoted shipping to ship his order again.

In-Store Pickups

In store pickups are usually available 48h after placing your order or on the first MSMN business day of the week, whichever comes the latest. Your order will need to be picked-up within 60 days from the date of purchase. Orders not picked-up within the timeframe will have their value credited to your account less a 10% restocking fee.

Item Availability

We pride ourselves in having one of widest array of Bandai/Kotobukiya model kits in the country. Thus, we will always order every kits our manufacturer/distributor makes available to us, and this in large quantities. This means that if we do not have it, it is not being printed at the moment and cannot be ordered. If a kit was released in Japan 3 months prior, this means the item is on its way. Unfortunatly we do not have the exact ETA’s, only a range of +/- 1 month.

Inventory Discrepancy

We place the highest importance on the accuracy of our stock. However, in the event there is an error in our system, we will reimburse you the amount of the item in question within 48 hours of the discovery of the issue.

Pre-orders

Pre-order items will be available upon receiving from our distributors and will only be shipped or available for pickup 48h after receipt. If a pre-order item has been purchased in the same order as regular stock, it will only ship when the complete order is available. If you wish to ship them separately please make a seperate order or contact us to info@msmnstudio.com to let us know (shipping charges may apply).

Returns & Refunds

Based on the nature and single use of most our products we cannot accept returns or reimbursements unless being defective, and this in the first 30 days of your purchase. We hold the right to evaluate the extent of the word “defective”. All returns that left our store are subject to a 10% restocking fee.

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